Company Check : HP’s Deliberate 15-Minute Call-Wait Outcry

HP has come under scrutiny for implementing a policy that enforced a minimum 15-minute wait time for customers seeking telephone support for consumer PCs and printers. Frustration The move, which was (quietly) introduced earlier this year, was designed to push customers towards self-service digital support options, but it has triggered frustration among users and raised

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Sustainability-in-Tech : Is Geothermal Energy The Future For Data Centres?

A new report from the Rhodium Group claims that advanced geothermal energy could power nearly all new data centres by 2030. A Stable, Renewable Solution With the exponential rise in artificial intelligence (AI) and cloud computing driving unprecedented demand for electricity, the energy consumption of data centres is a growing concern. However, the report suggests

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Featured Article : Banks to Pay Millions After IT Failures Leave Customers Stranded

UK banking customers who have faced repeated IT failures are set to receive millions in compensation, following a damning Treasury Committee investigation into the scale and impact of these outages. Nine Banks The inquiry revealed that in the past two years alone, nine major banks and building societies have suffered more than a month’s worth

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Tech Insight : (Unbelievable) AI Advances For Businesses

In this Tech Insight, we look at the latest AI developments, including AI agents creating their own language, Opera’s new AI-powered browsing assistant, and a growing debate over the risks of an international race to artificial general intelligence. AI Agents Are Speaking Their Own Language A new experiment called ‘GibberLink’ has just demonstrated an intriguing

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Tech News : “OpenAI To Charge $20,000 a Month for PhD-Level AI Agents”

According to a report by The Information, OpenAI is gearing up to introduce a new wave of specialised ‘AI agents’, with some of its most advanced offerings set to cost as much as $20,000 per month. New Revenue Stream For OpenAI With AI development costs rising fast, OpenAI reportedly lost around $5 billion last year due

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Tech News : Mozilla Backtracks on Terms of Use After Backlash

Non-profit web tech organisation Mozilla has rewritten Firefox’s Terms of Use after widespread criticism from users who feared the company was overreaching with its data policies. Vague Wording? It seems that the backlash stemmed from vague and broad wording in the updated terms, which many believed gave Mozilla rights over any data entered into the

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