Business IT Support

When looking after your own business IT maintenance, valuable time can be eaten up. Could this time be better spent liaising with customers and growing your business?

Business IT Support Edinburgh

Why consider an business IT Support Contract?

Proactive Maintenance

Catching IT failures before they happen leading to reduced downtime and increased productivity.

Knowledge and Expertise

You're lacking the know-how to get the most out of your IT. It's possible that a simple upgrade could transform the way you work.

Data Security

Do concerns about GDPR legislation, Cyber security, data backups, disaster recovery or virus infections make you nervous?

Existing support not reliable?

Are you being let down by your current IT supplier? Maybe now is the time for a refreshing change.

Your own IT department

Having IT support is like having your own IT department at a fraction of the cost. Furthermore, it will free up time for you to run your business.


An initial contract term is for 1 year, payable monthly. Thereafter, support is on a one month rolling basis so you're not tied into any lengthy contract. We believe that our support should speak for itself.

Value for money

A home business IT support contract costs from less than 50p per day. Whereas typical small business IT support can cost less than the price of lunch per day... without the calories.

What you need to know


Free site survey

We will carry out a free IT site survey for any local business. Apart from an informative chat, this would cover any IT issues of concern. In addition we will assess the age and suitability of the hardware, network, security, data back ups and software. Finally we will produce a report advising the best way forward to support and enhance your IT.


Rapid response

Our support engineers can be onsite within a few hours when telephone or remote repairs are not feasible. For serious hardware failures, stand by equipment can be supplied. In this way, your business keeps moving whilst your own hardware is repaired or replaced.


What support do I need?

You’re free to choose simple telephone support, remote assistance or a full on site contract. You can also select to have only business-critical machines covered if preferred. The choice is entirely yours!


Proactive monitoring

Firstly, we will implement any IT upgrades agreed. Thereafter, proactive monitoring means we can often resolve problems before you are aware of them.


Contract terms

 We won’t tie you into any long term contracts. Our initial 1 year contract term payable monthly, is followed on a rolling monthly basis. We believe that our service and support will speak for itself.

Who do we currently support?

User2 currently works for over 100 organisations offering business IT support and services, such as Microsoft 365 Support. Sectors include hotels and hospitality, healthcare, architects, charities, embassies, education, recruitment, construction services, manufacturing and retail.

Sizes of businesses we support are from single owner run to over 200 employee over multiple sites.

If a formal support contract with rapid response and proactive monitoring isn’t for you, we also offer a range of ad-hoc services to keep your business moving.

Call us now on 0131 662 9955 or email [email protected]