Mike Knight

As part of a deal to resolve a class action lawsuit in the US dating back to 2020, Google has said it will delete the incognito mode search data of millions of users.  What Lawsuit?  In June 2020 in the US, three Californians named Chasom Brown, Christopher Castillo, and Monique Trujill (along with William Byatt […]

With Google Maps now one of the most popular mapping services globally, used by millions of people every day, plus having new features regularly being added, here we look at a dozen top Google Maps (Android) tricks to help you on your way.  Driving  Since Google Maps can be extremely useful in the car, the

OpenAI has announced the preview of its (two years in the making) ‘Voice Engine’ voice cloning tool, although there’s no firm release date yet.  What Can It Do?  OpenAI says Voice Engine uses “text input and a single 15-second audio sample to generate natural-sounding speech that closely resembles the original speaker.”  OpenAI says this “small model” with a

Amazon’s (Luxembourg-based) Polish e-commerce site, Amazon.pl (Amazon EU SARL) has been fined by Poland’s competition and consumer protection watchdog following customer complaints that their orders were being mysteriously cancelled.  Massive Fine  Following an investigation about the complaints, the President of Poland’s UOKiK consumer protection watchdog found Amazon EU SARL guilty of infringement of collective consumer

It’s been reported that some iPhone users have recently been targeted with an MFA bombing / multi-factor fatigue phishing attack.   The attack (which uses a bug in Apple’s password reset feature) bombards the user’s phone with password reset requests and ‘Allow’ or ‘Disallow’ options. If the user eventually clicks on ‘Allow’ in an attempt to

In a speech shared on LinkedIn, National Grid Chief Executive, John Pettigrew, highlighted how demand for electricity from commercial data centres will increase six-fold, within just ten years.  Double The Demand On The Grid By 2050  Comparing today’s problem of grid network constraint to that of the 1950s, Mr Pettigrew identified the key challenges of

Trying to find and insert particular symbols or special characters into something like a Word document can often be awkward and time-consuming, but Windows provides a quick-access character map for these symbols and characters to streamline this process. Here’s how to find it and use it:  > Search for Character Map in the Start menu

The US investment regulator, the Securities and Exchange Commission (SEC), has dished out penalties totalling $400,000 to two investment companies who made misleading claims about how they used AI, a practice dubbed ‘AI Washing’.  What Is AI Washing?  The term ‘AI washing’ (as used by the investment regulator in this case) refers to the practice of

In this tech insight, we look at what customer journey mapping is, its benefits, the challenges of using it, and also we look at some of the popular customer journey mapping software solutions available.  What Is Customer Journey Mapping?  Customer journey mapping refers to a strategic process (that’s used by marketers) to visualise and understand