Remote IT Support

Remote IT support can be very cost effective for customers both inside and outwith our call out area. Often a remote support session can resolve software issues quicker than waiting for a site engineer to visit your premises. Our service is available to business and home users alike – all you need is an internet connection and a bit of keyboard assistance. Where internet speed is insufficient for a remote connection, or where a hardware failure is apparent, we can still arrange to come onsite.

What can we fix remotely?

01.

General malware / Virus infections.

02.

Email issues in a variety of clients including Outlook, Thunderbird and EM Client.

03.

Printing and scanning issues or new printer/scanner configuration.

04.

Data transfer and migration such as for Microsoft 365 onboarding.

05.

Configuration of programs such as Word, Adobe Reader and web browsers.

06.

Resolving issues with databases and other 3rd party software (Sage, Quickbooks, etc.).

07.

General system maintenance including assessment for upgrade.

Download Splashtop™ files for our remote services

While the work will be carried out by an engineer, please also be aware that during the course of a remote session we might need your assistance to reproduce the fault. An accurate reporduction of the fault will result in a quicker and more effective remote session. Also, it might become necessary to restart the system, so please have all work saved and programs closed.

Do you need more advice and guidance?

All remote services require a stable broadband connection of at least 8mbs download and the installation of additional software for work to be carried out. We use Splashtop™ in order to ensure a quick, effective and secure way to connect remotely to your devices. Please click here or the image above to download the required file. If you’re having trouble downloading or running it, we can assist you over the phone.

Call us now on 0131 662 9955 or email [email protected]

Frequently asked questions (FAQs)

Virus infections and general malware can be removed remotely if you have access to the right people.

For small businesses that cannot afford to hire in-house IT management, outsourcing can provide a cost-effective alternative. To access our remote IT support, give us a call or send us an email and we can help with one-off and ongoing issues.

If your network is insufficient, it is not possible to fix the issue remotely but we can provide advice over the phone, and visit you onsite to fix hardware problems.

The cost of IT support will depend on the issue you are facing, and how often you require support.

Need Help?

We are happy to help

Edinburgh Computers Ltd.
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4, South Clerk Street, EH8 9JE
  • 0131 662 9955
  • [email protected]
  • Mon - Fri: 08:45 - 18:00
    Saturday: 09:15 - 17:30
    Sunday: Closed
65, Inverleith Row, EH3 5PX