Mike Knight

In this tech insight, we look at what customer journey mapping is, its benefits, the challenges of using it, and also we look at some of the popular customer journey mapping software solutions available.  What Is Customer Journey Mapping?  Customer journey mapping refers to a strategic process (that’s used by marketers) to visualise and understand […]

It’s been reported that Glassdoor (the website that allows current employees to anonymously review their employer) posted users’ real names to their profiles without their consent.  What Is Glassdoor?  By allowing users to register anonymously, Glassdoor is a website that allows current and former employees to anonymously review their companies and management. Founded in 2007

A new study published in The Lancet shows how an AI tool called Foresight (which fully analyses patient health records and makes digital twins of patients) could be used to predict the future of your health.  What Is Foresight?  The Foresight tool is described by the researchers as a “generative transformer in temporal modelling of patient

US researchers have reported discovering a hardware chip vulnerability inside Apple M1, M2, and M3 silicon chips. The unpatchable ‘GoFetch’ is a microarchitecture vulnerability and side-channel attack that reportedly affects all kinds of encryption algorithms, even the 2,048-bit keys that are hardened to protect against attacks from quantum computers.  This serious vulnerability renders the security effects of constant-time programming (a

French data centre company, Data4, says its new project will create a world-first way of reusing data centre heat and captured CO2 to grow algae which can then be used to power other data centres and create bioproducts.  Why?  The R&D project, involving Data4 working with the University of Paris-Saclay, is an attempt to tackle

Automating routine tasks can save time and ensure that critical operations aren’t overlooked. The Windows Task Scheduler allows you to automate tasks such as daily backups, weekly disk cleanups, off-hours software updates, periodic service restarts, and sending reminder emails for events by setting them to occur at specific times or when certain events happen. Here’s

Google has outlined how it will restrict the kinds of election-related questions that its Gemini AI chatbot will return responses to.  Why?  With 2024 being an election year for at least 64 countries (including the US, UK, India, and South Africa) the risk of AI being misused to spread misinformation has grown dramatically. This problem

In this third and final part of our series of ‘DMARC Diligence’ insights, we explore the detailed process of DMARC deployment, its monitoring, optimisation, and preparing businesses for future email security challenges.  Last Week …  Last week in part 2 of this series of ‘DMARC Diligence’ articles, we looked at the crucial yet often neglected aspect

A High Court judge has ruled that Australian computer scientist Dr Craig Wright is not the inventor of the Bitcoin cryptocurrency, despite him claiming to be so since 2016. Real Bitcoin Inventor A Secret The challenge with trying to conclusively identify Bitcoin’s inventor is that, from the outset, Bitcoin’s creator has only been known by

Google has announced the introduction of real-time, privacy-preserving URL protection to Google Safe Browsing for those using Chrome on desktop or iOS (and Android later this month).  Why?  Google says with attacks constantly evolving, and with the difference between successfully detecting a threat or not now perhaps being just a “matter of minutes,” this new