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Burger King is piloting OpenAI-powered headsets in 500 US restaurants that analyse drive-thru conversations, coach staff in real time and track hospitality signals such as whether employees say “please” and “thank you”. What Is BK Assistant and How Does It Work? The system, known as BK Assistant, sits inside employee headsets and a connected web […]

New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate investment in chatbots and automated support. What the Research Found The study, published in February 2026 by Pegasystems Inc., a US-based enterprise AI software company, surveyed

Instagram says it will begin notifying parents if their teen repeatedly searches for suicide or self-harm-related terms within a short period, adding to its existing content controls as scrutiny of teen digital wellbeing intensifies. How The Alerts Will Work The new feature applies to Teen Accounts enrolled in Instagram’s parental supervision tools. If a young

Samsung has unveiled a new display technology on its Galaxy S26 Ultra that allows users to activate a built-in privacy mode on a per-app basis, limiting what can be seen from side angles without the need for stick-on screen filters. How the Privacy Display Works The feature, branded “Privacy Display”, was introduced at Samsung’s Galaxy S26

ServiceNow claims its new Autonomous Workforce AI is now resolving more than 90 per cent of targeted Level 1 IT help desk tickets inside its own organisation, marking a significant step in the shift from AI assistance to AI execution. Autonomous Workforce and EmployeeWorks The claim forms part of California-based US enterprise software company ServiceNow’s

Google has announced plans to build a new data centre in Pine Island, Minnesota, powered by wind, solar and a 300-megawatt, 100-hour iron-air battery supplied by US startup Form Energy, marking a significant test of long-duration energy storage at hyperscale. Minnesota and the Clean Energy Structure The project, revealed in February, will be developed in

Here’s a way to reduce the amount of ‘hallucinations’ in the outputs of your prompts with the use of … another prompt … albeit set up as a “Custom Instructions” within the settings of your Copilot or ChatGPT setup. [Note – To Watch This Video without glitches/interruptions, It may be best to download it first].

Passkeys let you sign in without a password, dramatically reducing the risk of phishing and credential theft, and most UK business users can set one up on their Microsoft 365 or Google Workspace account in just a few minutes. What Is A Passkey? A passkey is a password replacement that uses your device’s built-in security,

A coding error inside Microsoft 365 Copilot briefly allowed the AI tool to read and summarise emails that businesses had explicitly marked as confidential. A Safeguard That Didn’t Hold In January, Microsoft detected an issue inside the “Work” tab of Microsoft 365 Copilot Chat. The problem, tracked internally as CW1226324, meant Copilot could process emails

Cyber insurance has grown into a multi-billion-dollar global market, yet when a serious breach occurs, the real story often lies in the small print, the exclusions, and the security controls that should have been in place long before the policy was signed. Once Just An Add-On Cyber insurance was once treated as a niche add-on